Terms and Condition

Terms & Conditions – Shudh Saar

Effective Date: April 5, 2026

Welcome to Shudh Saar. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

1. General Information

Shudh Saar is engaged in the manufacturing and sale of traditional food products, including snacks like Thekua and other items. Our services are intended for individuals who are 18 years or older.

2. Acceptance of Terms

By using our website, placing an order, or interacting with us, you confirm that you have read, understood, and agreed to these Terms along with our Privacy Policy.

3. Products & Services

We strive to provide accurate product details, including pricing, descriptions, and availability. However, errors may occur.

We reserve the right to:

  • Modify or discontinue products without prior notice
  • Limit product quantities
  • Cancel or refuse suspicious or fraudulent orders

4. Orders & Payments

  • All orders are subject to availability and confirmation
  • Prices are listed in INR (₹) and may change without notice
  • We accept payments via UPI, debit/credit cards, net banking, and other available methods
  • Customers must provide accurate billing and shipping details

Incorrect information may lead to delays or order cancellation.

5. Shipping & Delivery

We aim to deliver your order within the estimated timeline. However, delays may occur due to:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays or unforeseen events

Shudh Saar is not liable for such delays.

6. Returns & Refunds

Due to the perishable nature of our products, returns are limited.

We only accept refund/replacement requests in the following cases:

  • Damaged or defective products
  • Incorrect item delivered

You must report the issue within 24 hours of delivery with proper proof (images).

For complete details, please refer to our Return & Refund Policy.

7. Intellectual Property

All website content including logos, text, images, product names, and designs are the property of Shudh Saar.

Unauthorized use, copying, or reproduction is strictly prohibited.

8. User Responsibilities

By using our website, you agree not to:

  • Engage in illegal or unauthorized activities
  • Disrupt website functionality or security
  • Upload harmful or malicious content

9. Limitation of Liability

Shudh Saar shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our maximum liability is limited to the value of the purchased product.

10. Indemnification

You agree to indemnify and hold Shudh Saar harmless from any claims, damages, or liabilities resulting from misuse of our services or violation of these Terms.

11. Updates to Terms

We may revise these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of the website means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

Brand Name: Shudh Saar
Email: contact@shudhsaar.com

Ordering

How can i place an order woth shudh saar ?

A. Placing an order with Shudh Saar is quick and easy:


  1. Visit our official website ShudhSaar.com

  2. Browse through our products and choose your favorite items

  3. Click on “Add to Cart”

  4. Go to your cart and click on “Checkout”

  5. Enter your delivery details and select your preferred payment method

  6. Confirm your order

Once your order is placed, you will receive a confirmation message, and we’ll start preparing your products with care.

Can i modifiy or cancel my order after placing ?

Once an order is confirmed, modifications or cancellations are not guaranteed. However, if you need to make any changes, please contact us as soon as possible atcontact@shudhsaar.com with your order number. We will try our best to assist you before the order is processed or dispatched.

How will i now if my has been comfrmed ?

A. Once your order is successfully placed, you will receive a confirmation message via email (and/or SMS) on your registered contact details. This confirmation will include your order number, product details, and delivery information.

If you do not receive a confirmation, please check your spam folder or contact us at contact@shudhsaar.com for assistance.

What payment methods do you accept?

A. We accept multiple payment options including UPI, debit/credit cards, and net banking for a smooth checkout experienc

Can I place an order without creating an account?


Yes, you can place an order as a guest without creating an account. However, creating an account helps you track orders and manage your details easily.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can use it to track your order status in real-time.

Ordering & Payment

I haven't recive my order. What should i do?

If you haven’t received your order within the expected delivery time, please follow these steps:


  • Check your order confirmation email/SMS for the tracking details

  • Use the tracking link to check the current status of your shipment

  • If the delivery date has passed, contact our support team at contact@shudhsaar.com with your order number

We will look into the issue and assist you as quickly as possible to ensure your order reaches you.

I recived my order getting a refund. What can i do?

If you have received your order and would like a refund, please contact us at contact@shudhsaar.com with your order number and the reason for your request.

Our team will review your request and guide you through the return or refund process, as per our policy. Please note that refunds are only applicable under eligible conditions.

When will i recive my order?

Orders are typically delivered within 3–7 business days, depending on your location. Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.

Please note that delivery times may vary due to factors like location, courier delays, or public holidays.

What if the package is held bu customs?

In rare cases, orders may be held by customs authorities for inspection. If this happens, customers may be required to provide additional information or documents as requested by the authorities.

Please note that any customs duties, taxes, or clearance charges (if applicable) are the responsibility of the customer. We recommend staying in touch with the courier service for updates. You can also contact us at contact@shudhsaar.com for assistance, and we will do our best to help.

 Returns & Refunds

What is your return policy?

Due to the nature of our food products, we do not accept returns once the order has been delivered.

However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order number and clear photos of the product. We will review your request and offer a suitable resolution, such as a replacement or refund, as applicable.

How do i request a refund?

To request a refund, please contact us at contact@shudhsaar.com with your order number, details of the issue, and clear photos (if applicable).

Our team will review your request and guide you through the process. Refunds are processed only for eligible cases, as per our policy.

Are therte any items that can not be refunded?

Yes, since we deal with food products, most items are non-refundable once delivered due to hygiene and safety reasons.

However, refunds or replacements may be considered only if you receive a damaged, defective, or incorrect product. In such cases, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order details and photos.