Privcy policy

Letest Update

Shudh Saar (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

We may collect different types of information to provide and improve our services:

  • Personal Details: Name, email address, mobile number, billing and shipping address when you place an order or contact us
  • Order Information: Product details, transaction records, and purchase history
  • Technical Information: IP address, browser type, device details, and access times
  • User Behavior Data: Pages visited, time spent, and interaction on our website
  • Cookies & Tracking Tools: To enhance user experience and analyze website performance

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, confirm, and deliver your orders
  • To communicate order updates and customer support
  • To improve website functionality and user experience
  • To send promotional messages, offers, and updates (you can unsubscribe anytime)
  • To comply with legal obligations and prevent fraud

3. Sharing of Information

We respect your privacy and do not sell your personal data. However, we may share your information with:

  • Service Partners: Payment gateways, courier services, and marketing platforms
  • Legal Authorities: When required by law or to protect our legal rights

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we encourage users to take precautions while sharing information online.

5. Your Rights

As a user, you have the right to:

  • Access and review your personal information
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Restrict or object to certain data processing

To exercise your rights, contact us at:
Email: contact@shudhsaar.com

6. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.

7. Children’s Privacy

Shudh Saar does not knowingly collect personal information from individuals under the age of 18. If such data is identified, we will take appropriate steps to remove it.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised date.

9. Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us:

Brand Name: Shudh Saar

Dadhiya Ashadhar, Samastipur

848134 Bihar
Email: contact@shudhsaar.com

Ordering

How can i place an order woth shudh saar ?

A. Placing an order with Shudh Saar is quick and easy:


  1. Visit our official website ShudhSaar.com

  2. Browse through our products and choose your favorite items

  3. Click on “Add to Cart”

  4. Go to your cart and click on “Checkout”

  5. Enter your delivery details and select your preferred payment method

  6. Confirm your order

Once your order is placed, you will receive a confirmation message, and we’ll start preparing your products with care.

Can i modifiy or cancel my order after placing ?

Once an order is confirmed, modifications or cancellations are not guaranteed. However, if you need to make any changes, please contact us as soon as possible atcontact@shudhsaar.com with your order number. We will try our best to assist you before the order is processed or dispatched.

How will i now if my has been comfrmed ?

A. Once your order is successfully placed, you will receive a confirmation message via email (and/or SMS) on your registered contact details. This confirmation will include your order number, product details, and delivery information.

If you do not receive a confirmation, please check your spam folder or contact us at contact@shudhsaar.com for assistance.

What payment methods do you accept?

A. We accept multiple payment options including UPI, debit/credit cards, and net banking for a smooth checkout experienc

Can I place an order without creating an account?


Yes, you can place an order as a guest without creating an account. However, creating an account helps you track orders and manage your details easily.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can use it to track your order status in real-time.

Ordering & Payment

I haven't recive my order. What should i do?

If you haven’t received your order within the expected delivery time, please follow these steps:


  • Check your order confirmation email/SMS for the tracking details

  • Use the tracking link to check the current status of your shipment

  • If the delivery date has passed, contact our support team at contact@shudhsaar.com with your order number

We will look into the issue and assist you as quickly as possible to ensure your order reaches you.

I recived my order getting a refund. What can i do?

If you have received your order and would like a refund, please contact us at contact@shudhsaar.com with your order number and the reason for your request.

Our team will review your request and guide you through the return or refund process, as per our policy. Please note that refunds are only applicable under eligible conditions.

When will i recive my order?

Orders are typically delivered within 3–7 business days, depending on your location. Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.

Please note that delivery times may vary due to factors like location, courier delays, or public holidays.

What if the package is held bu customs?

In rare cases, orders may be held by customs authorities for inspection. If this happens, customers may be required to provide additional information or documents as requested by the authorities.

Please note that any customs duties, taxes, or clearance charges (if applicable) are the responsibility of the customer. We recommend staying in touch with the courier service for updates. You can also contact us at contact@shudhsaar.com for assistance, and we will do our best to help.

 Returns & Refunds

What is your return policy?

Due to the nature of our food products, we do not accept returns once the order has been delivered.

However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order number and clear photos of the product. We will review your request and offer a suitable resolution, such as a replacement or refund, as applicable.

How do i request a refund?

To request a refund, please contact us at contact@shudhsaar.com with your order number, details of the issue, and clear photos (if applicable).

Our team will review your request and guide you through the process. Refunds are processed only for eligible cases, as per our policy.

Are therte any items that can not be refunded?

Yes, since we deal with food products, most items are non-refundable once delivered due to hygiene and safety reasons.

However, refunds or replacements may be considered only if you receive a damaged, defective, or incorrect product. In such cases, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order details and photos.