Cancellation and Refund
Effective Date: April 5, 2026
At Shudh Saar, we are dedicated to delivering fresh and high-quality food products along with excellent customer service. Since our products are perishable in nature, this Return & Refund Policy outlines the conditions under which returns, refunds, and cancellations are handled.
1. Returns Policy
Due to the perishable nature of our products, we do not accept returns once the order has been delivered.
However, if you receive a product that is damaged, spoiled, or incorrect, you must inform us within 24 hours of delivery for resolution.
2. Refund Policy
Refunds may be considered in the following cases:
- Damaged or Spoiled Products: If the item is received in an unusable condition
- Incorrect Product Delivered: If you receive a different product than what you ordered
📌 To request a refund, please provide:
- Order ID / Order Number
- Clear photos of the product showing the issue
Once your request is verified and approved, the refund will be processed to your original payment method within 5–7 business days.
3. Non-Refundable Conditions
Refunds will not be applicable in the following situations:
- Requests made after 24 hours of delivery
- Products that are partially consumed or not in original condition
- Orders placed with incorrect shipping details provided by the customer
- Change of mind after delivery
4. Order Cancellation
- Orders can be canceled within 1 hour of placing the order
- Once the order is processed or shipped, cancellation will not be possible
To cancel your order, contact us immediately at:
Email: contact@shudhsaar.com
5. Contact Us
If you have any questions regarding your order, refunds, or cancellations, feel free to reach out:
Brand Name: Shudh Saar
Email: contact@shudhsaar.com
Ordering
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How can i place an order woth shudh saar ?
A. Placing an order with Shudh Saar is quick and easy:
Visit our official website ShudhSaar.com
Browse through our products and choose your favorite items
Click on “Add to Cart”
Go to your cart and click on “Checkout”
Enter your delivery details and select your preferred payment method
Confirm your order
Once your order is placed, you will receive a confirmation message, and we’ll start preparing your products with care.
Can i modifiy or cancel my order after placing ?
Once an order is confirmed, modifications or cancellations are not guaranteed. However, if you need to make any changes, please contact us as soon as possible atcontact@shudhsaar.com with your order number. We will try our best to assist you before the order is processed or dispatched.
How will i now if my has been comfrmed ?
A. Once your order is successfully placed, you will receive a confirmation message via email (and/or SMS) on your registered contact details. This confirmation will include your order number, product details, and delivery information.
If you do not receive a confirmation, please check your spam folder or contact us at contact@shudhsaar.com for assistance.
What payment methods do you accept?
A. We accept multiple payment options including UPI, debit/credit cards, and net banking for a smooth checkout experienc
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. However, creating an account helps you track orders and manage your details easily.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can use it to track your order status in real-time.
Ordering & Payment
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I haven't recive my order. What should i do?
If you haven’t received your order within the expected delivery time, please follow these steps:
Check your order confirmation email/SMS for the tracking details
Use the tracking link to check the current status of your shipment
If the delivery date has passed, contact our support team at contact@shudhsaar.com with your order number
We will look into the issue and assist you as quickly as possible to ensure your order reaches you.
I recived my order getting a refund. What can i do?
If you have received your order and would like a refund, please contact us at contact@shudhsaar.com with your order number and the reason for your request.
Our team will review your request and guide you through the return or refund process, as per our policy. Please note that refunds are only applicable under eligible conditions.
When will i recive my order?
Orders are typically delivered within 3–7 business days, depending on your location. Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.
Please note that delivery times may vary due to factors like location, courier delays, or public holidays.
What if the package is held bu customs?
In rare cases, orders may be held by customs authorities for inspection. If this happens, customers may be required to provide additional information or documents as requested by the authorities.
Please note that any customs duties, taxes, or clearance charges (if applicable) are the responsibility of the customer. We recommend staying in touch with the courier service for updates. You can also contact us at contact@shudhsaar.com for assistance, and we will do our best to help.
Returns & Refunds
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What is your return policy?
Due to the nature of our food products, we do not accept returns once the order has been delivered.
However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order number and clear photos of the product. We will review your request and offer a suitable resolution, such as a replacement or refund, as applicable.
How do i request a refund?
To request a refund, please contact us at contact@shudhsaar.com with your order number, details of the issue, and clear photos (if applicable).
Our team will review your request and guide you through the process. Refunds are processed only for eligible cases, as per our policy.
Are therte any items that can not be refunded?
Yes, since we deal with food products, most items are non-refundable once delivered due to hygiene and safety reasons.
However, refunds or replacements may be considered only if you receive a damaged, defective, or incorrect product. In such cases, please contact us within 24 hours of delivery at contact@shudhsaar.com with your order details and photos.